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Faq's
This is the list of commonly asked questions. If your question is not in this
list, please click here. 1.What
is
the
overall
quality
of
products
(any
known
brands)?
Quality
of
the
products
is
very
good
and
our
main
brand
is
Escali,
leader
in
scales
manufacturing
comunity.
We
at
starscales.com
make
customer
satisfaction
a
top
priority.
Our
High
Quality
Digital
Scales
are
designed
with
user
in
mind
and
will
deliver
accurate
results
to
meet
a
wide
range
of
weighing
applications
2.What
do
I
need
to
look
for
in
a
digital
scale?
Look
for
capacity,
resolution
(accuracy),
features
and
ease
of
cleaning.
Look
for
a
scale
that
can
perform
the
tasks
you
want.
Also,
be
sure
to
look
for
a
display
you
can
read
easily.
Scales
with
metric
conversion
are
also
important,
as
are
scales
that
measure
in
units
small
enough
to
meet
your
needs.
3.Do
you
offer
any
warranty
for
products?
All
of
our
scales
have
a
warranty.
Most
of
them
include
5
year
warranty
while
some
of
the
others
have
1
year
warranty.
We
specified
in
product
description
which
products
have
1
year
warranty.
If
there
is
no
info
on
warranty,
that
means
product
is
covered
under
5
year
warranty.
4.What
payment
types
do
you
accept?
We
accept
Visa,
Master
Card,
Discovery
and
Amex.
In
case
other
payment
types
are
preferred
(checks,
cash
etc.),
contact
us
at
sales@starscales.com,
and
we'll
discuss
the
details.
5.Can
I
return
a
product?
Yes.
Scales
can
be
returned
in
period
of
two
weeks
and
we
do
charge
25%
restocking
fee
of
the
final
price.
Shipping
cost
back
to
manufacturer
warehouse
is
also
a
responsibility
of
buyer.
6.What
is
the
benefit
of
having
a
digital
scale?
Most
customers
find
electronic
scales
easier
to
read,
better
for
measuring
smaller
amounts,
more
accurate,
and
more
compact.
A
good
digital
scale
has
the
ability
of
weighing
in
grams
and
ounces.
The
new
generation
of
digital
scales
are
of
high
quality,
user
friendly,
easy
to
clean
and
will
even
match
your
kitchen,
office
or
hobby
space.
7.How
does
the
digital
scale
work
?
A
digital
scale
has
load
cell
system
inside.
This
system
consists
of
a
4
wire
load
cell
connected
to
a
cell
monitor
(display).
The
monitor
supplies
a
voltage
called
the
excitation
voltage
to
the
load
cell
and
the
load
cell
returns
a
mill
volt
(mV)
signal
back
to
the
monitor.
The
mV
signal
changes
with
the
load
experienced
by
the
load
cell
and
this
mV
signal
is
used
to
determine
the
display
value
on
the
monitor.
a)
Weight
is
applied
to
measuring
surface;
b)
Load
cell
flexes
as
weight
is
applied;
c)
Sensing
elements
measure
the
stress
to
the
load
cell;
A
signal
is
sent
to
the
display
that
shows
the
weight.
8.I
misplaced
the
manual.
Where
can
I
get
a
new
one?
Replacement
manuals
can
be
printed
of
our
website.
You
will
find
them
on
the
product
specific
page.
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2006
StarScales.com.
All
rights
reserved. Designed by Nebojsa (Ned) Borojevic.
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